FAQ - Domande Frequenti - #BrandGioielli

ORDERS

How can I register on the site?

It is not possible to register on the site without having placed an order:
the system will automatically create your account when you enter your details to place the order. An automatic email will be sent to you with your password to log in (which you can change at a later time).

Which countries do you ship to?

We move throughout Italy, including the Republic of San Marino, the Vatican and Livigno. We also ship to France, Germany, Switzerland, the United States.
For any other destination you can contact us at [email protected]

Is it possible to locate my package?

Yes, it will be possible when the courier sends you a message or an email with the tracking number of the shipment.
With the code that will be provided you will be able to track your package from the site:

https://www.brt.it/it/tracking

In any case, as soon as your order is shipped, Brand Gioielli will send you a confirmation email.

Brand Gioielli reminds you that the tracking code is very important not only to track and monitor the shipment and delivery but also to check if the package is placed in storage.

What if there is no one home to accept the delivery?

If you are not at home to accept the delivery of your order on the scheduled day, you can change the day of delivery via the message (or email) you will receive from the courier Bartolini in which you will find a link to modify it or decide to have the package delivered in a firm point.

Brand Gioielli will not be held responsible if the package should be returned to the warehouse due to non-collection by the customer. In that case, the return of the package will be charged to the customer.

What happens if I have entered the address or other data incorrectly?

If you have not entered your address correctly, contact us at the number
0549 96 34 03 or write to us at [email protected]
We will modify your data and communicate them to the courier.

PAYMENT INFORMATION

Do the shipping costs have a cost?

No, our shipping does not require any additional costs. In all your purchases, shipping is included in the price.

How can I pay?

You can choose between the following payment methods:

Credit card

Buy in total safety on Brand Jewels!
All the requested data are managed directly by the credit card issuers. The information will be encrypted through the use of encryption systems that prevent its use by third parties.

Credit cards accepted:
Visa, Visa Electon, MasterCad, Maestro, PostePay, American Express.

Paypal

Quick and safe! We are the first to care about your safety and with the help of Paypal we give you the opportunity to buy without fear and in total safety and serenity!

Advance bank transfer

After confirming the order, you will receive an email in which the data necessary to make the transfer will be released with the relative amount of the order just confirmed. As soon as we receive the transfer, the staff can start preparing your order. The order will be pending until the bank transfer is received.

Cash on delivery

You can also buy our jewels by paying the courier in cash, upon delivery of the package, with a COD cost of €4.50

Is there a minimum order?

Yes, the minimum order is € 9.00.

How long does it take for an ordered product to arrive?

Orders are selected within 24 working hours of confirmation.
The required shipping time varies from 1 to 2 working days, one more day for the islands.

RETURNS

How do i return an item?

Brand Gioielli accepts returns no later than 14 days from the date of receipt of the order. The items must be returned at the buyer's expense to the address of origin of the goods

1 - Contact our customer service at [email protected] for your return
2 - Our customer service will contact you to solve the problem as soon as possible
3 - You will be provided with a return address
4 - You will be contacted again by our customer service as soon as the package is received
5 - Normally it takes from 2 to 10 days to receive your return in the warehouse of origin of the goods.

In the event that the jewel is not compliant or defective

The costs will be borne by Brand Gioielli. We will reimburse the entire amount corresponding to the purchase, or replace the item in question, only and exclusively in the event of clear evidence that the goods received are non-compliant or defective. Brand Gioielli will ask the customer to send by email the photos of the jewel received highlighting its defect / non-conformity, to the address [email protected]

"It is not to my liking", "I don't like it", "it smells bad", "the color slightly different from the photo"

etc. are not evidence deemed sufficient for the refund request as they are individual and subjective considerations.

In any case, Brand Gioielli will evaluate case by case, and will decide from time to time whether to give the customer the opportunity to return the jewel at his expense to the address of origin of the goods unless otherwise agreed in writing by Brand Gioielli, and consent to the possibility of making a change of goods.

Both for the return and for the change of size, the jewel must be returned in a perfect state of conservation, which includes the original packaging / case and label, must not have been worn, free of odors / perfumes or damaged in any way. The jewels must be adequately packed with the same packaging received or alternatively with a similar and compliant packaging for the transport of the same. Should at least one of the points listed above fail to be respected, Brand Gioielli reserves the right not to accept any return. Both for returns and for size changes it takes about 2 days from the date of receipt of the order sent to our warehouse.