The Customer, if he is a consumer, has the right to withdraw from the stipulated contract, without any penalty and without specifying the reason, within 10 days of receiving the product.

The Customer can exercise the right of withdrawal by communicating it (within the aforementioned term) by telephone to Customer Service at 0549 963403 from Monday to Friday from 9 to 12:30 - from 16 to 18.00. Or by writing to the e-mail address [email protected]

The customer has the right to withdraw from the contract provided that the product is returned intact. It is not possible to exercise withdrawal only on part of the products purchased. The products must be returned in the original packaging, intact, unopened and not tampered with, with intact seals, inside the original packaging, with a copy of the delivery note and your IBAN code, by registered mail to the address: Jewit srl via Piandolano 12 - Serravalle - 47899 Republic of San Marino. Upon its arrival at the warehouse, the product will be examined to assess any damage and / or tampering not caused by transport.
The return of the product through the announced exercise of the Right of Withdrawal involves the reimbursement of the amount of the purchased product. The direct cost of the return (COURIER COST) is always borne by the consumer.
Jewit Srl will authorize the refund to the Customer of the sums paid by bank transfer as soon as possible and in any case at the latest within 14 days of receipt of the goods in the warehouse. The collection costs will be definitively charged to the Customer.

For the purposes of the return, the shipment, until the certificate of receipt in our establishment, is under the complete responsibility of the Customer. The Company is not liable in any way in cases of damage, theft, loss of goods returned by shipments not insured by the Customer for the return of goods.